Dear Customers,

It had to happen - the impossible (or nearly impossible as I had a nagging thought something would go wrong with Susie Jones' departure from EG). I attach the correspondence with EG below. I think there's a EG competitor lurking in the forums and has ratted off to EG. I'm truly sorry for what's happened and hope you understand. Please read from bottom up to get a clear perspective.

Dear Mr Doshi,

I understand and sincerely regret the position in which you find yourself. Usually we visit all potential customers in response to their interest, to introduce ourselves properly and to assess their suitability. Although in your case, it was impractical at this stage, we would have planned to do so when visiting the Far East later this year and I too was surprised when I checked the profile of your company on the internet as I would have expected a Sales Manager to do on learning of a serious interest.

We will hold your deposit until we receive details of your UK bank account.

Yours sincerely, Hilary Freeman, Managing Director

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From: Shyam Doshi [mailto:shyam@doshi.com]

Sent: 19 May 2006 07:42

To: Hilary

Subject: RE: EG order

Dear Ms. Freeman,

I don't quite understand your email.

We have a real store and as you will see from most of the size-line orders, they're mainly for in-house sale in our store. We're also a small company and specialise in personal service.

Are you saying you cannot accept my order and do not want to do business? This is awfully embarrassing as our customers have placed orders with you. Is this the view of your managing director? How can you one day accept my business, my money and then turn around and say you are unaware of what's gone on?

If you're adamant and insist on making a refund, we ask you to hang on and keep it in pounds sterling and I will furnish you details of my UK bank account in due course.

Shyam

-----Original Message-----

From: Hilary [mailto:Hilary@edwardgreen.co.uk]

Sent: Friday, 19 May, 2006 3:41 AM

To: shyam@doshi.com

Subject: FW: EG order

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Dear Mr Shyam,

Your email has been passed to me as Susie has left our company since your previous correspondence. I was unaware until today of the approach you have made and have now made some enquiries and viewed the website which outlines your operation.

Briefly I must explain that we sell only a few oddments on the internet because of the importance of fitting Edward Green shoes : we are an extremely small company and specialise in a personal service. I understand you have made a deposit prior to placing an order to take advantage of a favourable exchange rate. This will be refunded in the morning. I am sorry for this lack of communication between our two companies.

Yours sincerely, Hilary Freeman

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From: Shyam Doshi [mailto:shyam@doshi.com]

Sent: Wed 17/05/2006 08:05

To: Susie

Subject: RE: EG order

Dear Sirs,

Further to my email order yesterday, there is one correction to be made,

sorry, line 16, Chelsea 202 black should be 11.5/12D not E.

I also need to know the prices, are they all GBP204? And the estimated

delivery date, thank you.

Shyam Doshi

-----Original Message-----

From: P. Lal Store (est.1929) [mailto:plal@plal.com]

Sent: Tuesday, 16 May, 2006 4:47 PM

To: Susie Jones (susie@edwardgreen.com)

Subject: EG order